Ms. Mimoza Pasha is a training and human resources professional with over 12 years of experience in sales and organizational development across the banking, private, and public sectors in Kosovo. She has designed and delivered training programs in communication, sales skills, customer care, performance management, employee engagement, and team building. Mimoza has also implemented innovative HR processes, including performance management systems and organizational development initiatives. She currently works as a trainer at the Financial Institution “Agency for Finance in Kosovo (AFK)” and is an active speaker at universities and events, focusing on professional and personal development.